Returns and Replacements
Our products cannot be returned or exchanged except if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 1: Contact our Customer Support team via email hello@stbotanica.com within 7 days of receiving the order. You can also call us at 022-48914525.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and intact.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Change of mind about product / shade selection after use.
- Product is slightly used or altered
- Product is damaged due to misuse/overuse
- Returned without original packaging tags, labels, original packing, freebies and other accessories or if is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- If is initiated after 7 days of order delivery
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our logistics partner's warehouse. the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 1: Contact our Customer Support team via email (hello@stbotanica.com or at 022-48914525) within 7 days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Cancellation Policy
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on hello@stbotanica.com or call us on 022 48914525.
Cancellation of order is also available via the 'My Orders' section in the St.Botanica mobile app / website.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on hello@stbotanica.com.
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.